Back in March or so, our computer ate our wedding photo DVD. Yes, you read that right. It ate the label, ruined the DVD drive on our MacBook, and the wedding DVD (complete with over 1000 photos) is ruined as well.
Since I knew our computer was just ordered last summer, I procrastinated on scheduling a Genius Bar appointment. I was certain I ordered the new computer last July. I had a year of Apple Care, I’d go in and get it taken care of in plenty of time.
Photo by Sledd Weddings
Then came our anniversary weekend. I wanted some wedding photos for a post, and I was looking at posts from the past to see which photos I had already used. What I found was the realization that our computer was actually ordered last June–June 4th to be exact. My saving grace? The email had a June 11th through 13th delivery window. I thought maybe I had a chance. I called Apple. No dice on the phone, but they told me to go to the Genius Bar for a better idea of what I was working with.
I scheduled a Genius Bar appointment headed to San Antonio to attempt to save a little money on this project (through Apple over the phone, they quoted me $700! AHH!). They looked up my official Apple Care end date, and it was the 8th. I found all this out on the 9th. Yeah.
My Genius, Juan, had the techs take everything apart, clean it out, and test it. If the optical drive had worked, done deal. Free. Sadly, it didn’t. He gave me a few options (all much better deals than Apple’s proposed $700), and I decided to leave my computer with them for 3 to 5 days for repair.
I got a call less than 24 hours later to tell me my MacBook was ready.
Also, I emailed my photographer to see about replacing the wedding photos; in less than 24 hours, I had those in hand, too. Customer service is a fabulous thing.
Moral of the story: Macs are awesome (this is not my first story of great customer service). Oh, and don’t wait until the last minute to fix something that’s broken.
Disclaimer: I am in no way affiliated with Apple. I just swear by Apple products for my own personal technological well-being.